Your all-round home finance service
Visit multiple channels at your ease and convenience for all your post home-finance requests.
After Sales Channels
Refer table provided below for channel listing, process to be followed and important notes. In case any transaction you wish to undertake is not mentioned, please contact our Call Center for further details.
Visit any of our channels at your convenience for your home finance service requirements:
- Service Center (Walk-in Transactions Only)
- Call Center Transactions
- Al Islami Online Banking
- Key Fact Statements
Requirements
From document copies to a change in payment method, our team is equipped to cater to all your requirements. Please note that fees are subject to change at the discretion of the bank after prior notifying the customers. If any transaction you wish to undertake is not mentioned, please contact our Call Center for further details.
Convenience
In a constant effort to make life easier for our valued customers, the Home Finance Center offers a number of Self-Service Channels available from the comfort of your home or office.
Documents Required – Service Centre Walk-ins
| Requests | Documentation Required |
|---|---|
| Liability Letter Request | Liability Letter request form signed by each applicant.Original ID for verification (all applicants)Power of Attorney (POA) if applicableCopy of Memorandum of Understanding (MOU) if applicableCopy of Buyers Passport / Emirates ID if applicableKey Fact Statement signed by each applicant |
| Partial Settlement | Settlement Instructions form signed by each applicant.Personal Cheque/Manager Cheque (MC) Key Fact Statement signed by each applicant |
| No Objection Certificate (NOC) | Customer Request form signed by each applicant. Key Fact Statement signed by each applicant. Customized Indemnity undertaking signed by all applicants*You may be requested for additional documents based on requested NOC requirement. |
| Refund Requests | Customer Request Form signed by each applicant.Key Fact Statement signed by each applicant.Cancellation of Standing Instructions Order (SIO) / Cancellation of Direct Debit Authority (DDA) |
| Government Housing Programs Milestone Payments* | Customer Request Form signed by each applicantKey Fact Statement signed by each applicant.Original invoice/s from Building Contractor & Payment breakdown as per Bill of Quantity to be signed by all 3 partiesSelf-Attested Emirates ID of all applicants.*All documents (except Customer Request Form & KFS) to be signed by all 3 parties |
| Change in Installment Recovery Date | Customer Request Form signed by each applicant. Latest salary certificate including details of the bank account into which the salary is credited Original bank statements for last 3 months reflecting salary credits Passport & Emirates ID copies (back & front) for each applicantKey Fact Statement signed by each applicant. |
| Defer Monthly Installment | Customer Request Form signed by all applicants Key Fact Statement signed by each applicant.Reason for deferment Passport & Emirates ID copies (back & front) for each applicant*You may be requested for current income documents should DSR exceed 50%. |
| Addition/Removal of Co-applicant or Co-financee | Customer Request Form for each applicant. Key Fact Statement signed by each applicant.No Objection Certificate (NOC) for each applicant Passport & Emirates ID copies (back & front) for each applicant New Finance Application formCredit Consent form*You may be requested for current income documents for DSR calculations. |
| Increase/Decrease in Tenor | Customer Request Form signed by each applicant Key Fact Statement signed by each applicant.Original bank statements for last 6 months reflecting salary credits Original bank statements reflecting other liabilities Latest salary certificate including details of the bank account into which the salary is credited Contact details of employer’s HR Dept (email & telephone number/s) for credit verification Passport & Emirates ID copies (back & front) for each applicant*You may be requested for Life takaful policy extension from the Takaful provider. |
| Change of Bank Account | Customer Request Form signed by each applicant Key Fact Statement signed by each applicant.Latest salary certificate including details of the bank account into which the salary is credited Last 6 months original bank statements showing transfer of salary every month. Original bank statements reflecting other liabilities Copies of salary pay slips for last 6 months Contact details of employer’s HR Dept (email and telephone number/s) Passport, visa & Emirates ID copies (back & front)Credit Consent formDDA Cancelation and set up of new DDA. |
Call Center Transactions
Request
- Copies of Documents.
Process
- Customer to contact Call Center.
- Call Center to verify customer identity & availability of applicable fees to process the request.
Notes
- Additional Documents may be requested (if necessary)
- Fees in line with the prevailing Tariff Card (see Requirements)
Service Center Walk-in Transactions Only
Detailed request table provided above
Request
- Customer to visit the Service Center (Dubai / Abu Dhabi) to submit request
- Service Center to check, accept & log request
Al Islami Online Banking
Request
- Copies of Documents
Process
FOR CUSTOMERS: (With Online Banking)
- Customer to login to Al Islami Online Banking via www.dib.ae
- Enter User ID & Password
- Select Services
- Under Services select Miscellaneous
- Under Miscellaneous go to Email Us
- Select Email Us
- Select Compose Email
- Under Secure Email Request:
- Select Category
- Select your Branch
- Select Product Category (Home Finance Related Issues)
- Provide Contact Number
- Write “Home Finance” in Subject box
- Write details of request in Message Text box
Notes
- Additional Documents may be requested (if necessary)
- Fees in line with the prevailing Tariff Card (see Requirements)
